FREQUENTLY ASKED QUESTIONS

Purchasing

Are there any fees associated with the purcahse of an eGift Card or Plastic a Gift Card?

No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and for shipping. eGift Cards are sent via email and incur no shipping charges.

Can I change the value of a Gift Card after I've paid for it?

Not at this time. Plastic Gift Cards can be reloaded at any Firebirds Wood Fired Grill location.

May I cancel the purchase of an eGift Card or Plastic Gift Card?

Not at this time.

Which forms of payment do you accept?

VISA, MasterCard, American Express, Discover as well as PayPal.

What is a credit card Security Code and why is it required?

To to protect you from unauthorized transactions, we require your credit card's Security Code

  • MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
  • American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **

Card Security Sample

** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

Do you accept credit cards with a billing address outside the U.S.?

We are able to process credit cards from Canada, US Territories, PR, APO and FPO military.

Can I purchase Firebirds Gift Cards using Firebirds Gift Cards I already have?

No. Firebirds gift cards may not be used to purchase other Firebirds gift cards and balance transfers between Firebirds gift cards are not allowed.

When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as FIREBIRDS GIFT CARD.

When is my PayPal account charged for my purchase?

Your PayPal account is charged at the time of purchase.

Am I limited in the value of Gift Cards I may purchase?

Yes. Any single Gift Card may not exceed 500 dollars ($500) in value and any individual purchaser (other than a business to business transaction) may not purchase more than Two Thousand Dollars ($2,000) worth of Gift Cards in a day.

May I purchase a Gift Card over the phone?

Phone orders are unavailable at this time. Gift Cards may be purchased online or at any Firebirds Wood Fired Grill location.

I want a printed eGift Card to present to someone as a gift. How do I do this?

Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your eGift Card?". On this tab, enter your email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.

Can I send two (or more) eGift Cards or Plastic Gift Cards in one order or to two (or more) different people who share an email address?

Yes. You can purchase an eGift Card and a Plastic Gift Card in the same order. After you input the details for the first order, select the “Add Another Gift Card” option and you can purchase another eGift Card or Plastic Gift Card. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from www.firebirdsrestaurants.com" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Dear Mary Smith, John Jones sent you a $XX eGift Card from www.firebirdsrestaurants.com"

Sending

When is the eGift Card sent to the recipient?

The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.

What are the shipping options?

eGift Card: eGift Cards will be sent via email.

Plastic Gift Card: You can choose USPS First Class mail free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option.

How do I check my order status and delivery?

If your Gift Card shipped via USPS First Class, there is no tracking information available. If your Gift Card shipped via FedEx, you will receive an email with a tracking number once the Gift Card ships to access the current shipping status of your gift.

Where can I ship my order?

Gift Cards may be shipped to valid street addresses within the United States or Canada serviced by the chosen shipping method.

Receiving & Redeeming

When will my recipient receive their Gift Card?

eGift Card: Most eGift Cards are sent via email on the chosen delivery date, or for same-day delivery, within minutes of the purchase transaction with rare exceptions for payment processing.

Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days.

What exactly does the recipient receive when I send an eGift Card or Plastic Gift Card?

eGift Card: On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value, and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.

Plastic Gift Card: The recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized method and the Plastic , with the design you selected.

Where can I use my eGift Card or Plastic Gift Card?

You can use your eGift Card or Plastic Gift Card at any any Firebirds Wood Fired Grill location.

Do I have to print my eGift Card? If so, do I need to print color?

You may show your eGift Card number on any smartphone device. If you choose to print, you do not need to print in color. Be sure to show or print your eGift Card and not your confirmation email.

When does the eGift Card or Plastic Gift Card expire?

There is no expiration date on your eGift Card or Plastic Gift Card.

Can I reload my eGift Card or Plastic Gift Card after I've spent the full value?

eGift Cards cannot be reloaded at this time. You may reload your Plastic Gift Card at any any Firebirds Wood Fired Grill location.

How do I check the balance on my gift card?

You can check the balance on your gift card by visiting http://www.firebirdsrestaurants.com/gift-cards.

Security & Reliability

Is my order secure?

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

How do you prevent the eGift Card email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

Why would my eGift Card not be received?

Because eGift Cards are delivered via email, it is possible delivery will fail for the following reasons:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking giftcards@cashstar.com emails from getting to an inbox, the email options will need to be modified so that giftcards@cashstar.com emails are not considered spam.

If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.

How do I know the recipient actually received the eGift Card I sent them?

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

Who is CashStar?

CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.

Firebirds Wood Fired Grill Gift Cards, powered by CashStar.